Calloza started as a one-person tool: your account, your balance, you make the calls. That's fine until there are three of you calling the same suppliers and nobody wants to be the one fronting it on a personal card and chasing reimbursements later. So we added team accounts.
The idea is simple: one balance, several people, and a clear view of who called what. You top up once, your teammates dial, and the money comes out of a shared wallet instead of everyone running their own account. Here's how it works and when it actually saves you trouble.
The short version
- Create an organization — your existing balance and numbers move into it.
- Invite people by email. They click the link, sign in, and they're in.
- One wallet pays for everyone. Top it up once, not per person.
- Owners and admins see who called what and how much. Members just dial.
What a team account actually is
It's a shared workspace on top of the same calling you already get. You create an organization, give it a name, and invite people. Everyone calls from their own login, but the calls are billed to the organization rather than to each person.
When you create the organization, your personal account folds into it — whatever balance you had and any active numbers come along, so you're not starting from zero or paying twice. From that point on you're operating as the team, not as a solo account.
Roles: who sees what
There are three roles, and they exist mostly so the money and the reports land with the right people.
Owner. Whoever created the organization. Full control: billing, the member list, numbers, and the usage reports.
Admin. Same day-to-day reach as the owner — invite people, top up, read the reports — without being the single person the whole account hangs on.
Member. The people who just need to make calls. They open the dialer, call, and that's it. They don't see the shared balance or the billing screens, which keeps things clean for someone who only needs to reach a customer.
One balance, not five cards
This is the part that matters day to day. There's a single wallet for the whole organization. An owner or admin tops it up, and every member's calls draw from it. Nobody enters a card, nobody expenses minutes, nobody ends up blocked mid-call because their personal balance ran out while the team account had plenty.
Members don't carry a personal balance inside the organization at all. When someone places a call, it's checked and charged against the shared wallet. One place to add money, one place to watch it.
You can see who called what
A shared balance is only comfortable if you can see where it's going. Owners and admins get a usage report: a summary across the team, and a per-person breakdown you can open to see that member's individual calls — destination, length, cost, when.
So if the balance is moving faster than you expected, you can tell whether it's everyone calling normally or one person on a three-hour call to a pricey destination, without guessing.
Numbers the whole team can use
Numbers belong to the organization, not to one person. You can buy a number for the team and assign it to a specific member, or leave it shared so anyone can call from it. Useful when you want outbound calls to show a consistent business number instead of whatever each person happens to have.
Recording, if you need it
Members can record a call from the dialer, the same way a solo account can. For a team the difference is who gets to listen back: an owner or admin can play a member's recordings from the usage report. That covers the normal reasons — training, quality checks, settling "who said what" on a deal.
Two limits worth stating plainly. Managers can hear members' recordings, not each other's — an admin can't play another admin's or the owner's calls. And recordings are stored, which carries a small monthly storage fee billed to the shared wallet until you delete them. If you don't turn recording on, none of this applies.
Adding people, and removing them
You invite by email. The person gets a link, signs in (Google or email and password — either works), and lands in the organization. If they've never used Calloza, the invite walks them straight into creating an account; if they already have one, they just sign in. The invite is tied to the address you sent it to, so it can't be forwarded and used by someone else.
Removing someone takes effect right away — their access ends and they can't keep spending the shared balance. The organization keeps the record of the calls they made, so your usage history and reports stay intact. If they should come back later, invite them again.
Worth knowing before you switch
Creating an organization converts your personal account into it. Your balance and active numbers move over, and from then on you're billed as the team. It's the right move if you're setting up calling for a group, less so if you just want a second personal line.
Members are kept deliberately simple. No billing screens, no shared-balance number on their dashboard — just the dialer, their contacts, and their own call history. That's intentional: most people on a team only need to make the call.
Everything else — rates, caller ID, the in-browser dialer — works the same as it does on a personal account. A team account changes who pays and who can see the numbers, not how the calling itself works.
Set one up
Already on Calloza? Open your organization settings, create the organization, and invite your first teammate. Your current balance and numbers come with you.
New here? Try a free call first — one minute free, no card charged — then create an organization once you know it works for you.