Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our international calling service.

• Account Information: Email address and optional display name when you create an account.
• Payment Information: Processed securely via Stripe. We do not store your credit card details.
• Call Data: Phone numbers you dial, call duration, and timestamps for billing and service purposes.
• Automatically Collected: Device information, IP address, browser type, usage patterns, and cookies.

We use your information to:

• Provide and maintain our calling service
• Process payments and maintain transaction records
• Display your call history
• Send service notifications and updates
• Improve service quality and user experience
• Detect and prevent fraud
• Comply with legal obligations

We do not sell your personal information. We may share your data with:

• Telecommunications providers to complete your calls
• Payment processors (Stripe) for secure transactions
• Law enforcement when legally required

If you enable translation, both participants’ audio is sent to the selected AI translation service (OpenAI, Google or xAI, depending on enabled options). Both participants hear a notice before audio is sent for translation. Translation may contain mistakes. Subtitles are processed for live display; saving audio and transcripts in Calloza requires the separate recording option. When recording is enabled, audio is temporarily processed on our server and saved in private storage for access through your account. Translation providers have their own data processing and retention terms; live subtitles without recording do not imply zero retention by the provider. We do not automatically switch the conversation to another AI provider after a failure.

We implement industry-standard security measures including:

• HTTPS/TLS encryption for all data in transit
• Encrypted data storage at rest
• Secure password hashing
• Regular security audits
• PCI DSS compliant payment processing

We retain your data as follows:

• Account data: While your account is active
• Call history: Available in your account, deletable by you
• Payment records: Retained for legal and compliance purposes
• Deleted accounts: Data anonymized except for financial records required by law

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Export your data in a portable format
• Opt-out of analytics tracking

To exercise these rights, contact us at hi@calloza.com

We use essential cookies for authentication and optional analytics cookies with your consent. See our Cookie Policy for details.

We may update this policy periodically. We will notify you of significant changes via email or prominent notice on our website.

For privacy-related questions, contact us at hi@calloza.com